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PRICING
POLICY
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*FREE UK
delivery to most areas*
(*some
exceptions, please see below)
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*UK
Offshore destinations are treated as overseas and additional charges may
apply. This includes Isle of Wight, Isle of Man, Isles of Scilly,
Channel Islands, Northern Ireland, Highlands and some areas of Scotland.
Any additional costs will be displayed at the Shopping Basket
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Overseas
Destinations: shipping costs are displayed at the Shopping Basket or please
email for a quote
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All prices
include VAT at 17.5% (ex
VAT prices also shown)
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All orders
are shipped with a full VAT invoice
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Euro VAT
Registered customers may include their Euro VAT Registration Number: ex
VAT prices apply
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Please do
not enter a Euro VAT Number if you are in the UK
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For
customers outside the European Union: ex VAT prices apply
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All prices
and offers are subject to change without notice
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All Special
Offers and Bundle Discounts offered are already included in prices quoted
and no further discounts on any products are available
PRODUCT
AND STOCKING POLICY
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Product
descriptions given are as accurate as possible. Occasionally, product
specifications may vary in small details
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IMPORTANT: eBay
listings and website shopping cart availability may not accurately reflect current
stock. Please enquire prior to purchase if shipping schedules are
important to you
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For
up-to-date stock information click the "What's New" link on the Home Page. We
endeavour to keep this page as current as possible but please do not rely
on it. If you need quick delivery for any item, please enquire
before ordering so we can give you up-to-date stock information.
Although we do our best to ship orders as quickly as possible, we cannot
guarantee shipping schedules for any order
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Out of Stock
items can still be pre-ordered. Please email for details
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We endeavour
to keep all customers informed of any delay affecting their order.
We rely on information provided from our suppliers and shipping agents and
pass on information as accurately as possible at all times. We may
provide delivery estimates but please be aware that these are never
guaranteed. There are occasions when unexpected delays occur that
are beyond our control
CUSTOMER
INFORMATION AND ORDER POLICY
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Customers
are required to provide a permanent address and landline telephone number
for all orders. Telephone numbers are used only for occasional order
queries and for the courier or other delivery service in case of
difficulty locating the delivery address. We do not make sales calls
or pass your details on to anyone else
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We are
unable to accept orders from mobile phone numbers
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We retain
customers' information only for the purposes of customers' orders and we
do not share this information with any other company for any other purpose
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We do not
keep or store customers' credit card details
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Sorry but we
are unable to supply multiple items for resale. If you wish to order
more than one Kit, please contact us before ordering. We are unable
to honour multiple purchases unless we have agreed in advance
PAYMENT
POLICY
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Payment for
all orders is accepted in GBP only
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Payment for
UK orders is accepted by credit and debit cards, cheques, postal orders,
banker's drafts, bank transfer, cash (collections only - please do not
send cash through the post)
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Please allow
approximately five business days for cheques to clear
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Payment for
all orders in excess of £800 must be made by Bank Transfer or Cash
Collection only, unless agreed in advance. We are unable to accept
other payments methods for more than this amount.
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Payment
options for EU overseas orders are credit card, provided that your card
has an online password (VerifiedByVisa or MasterCard SecureCode), or Bank
Transfer. Payment for non EU overseas orders is accepted by Bank
Transfer only. Payments must be in GBP only. All costs incurred for overseas payments must be paid by the
customer - you MUST select to pay ALL fees when you request the transfer
of funds through your bank. We cannot ship orders until the correct
amount in full has been received. Bank transfer payments normally reach us in around three
business days
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All orders
must be paid for in full and all funds cleared before goods are
shipped
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All Special
Orders require a non-refundable deposit of 25% of total including shipping costs at time
of ordering and the balance prior to shipping of the order. Special
Orders must be paid for in full within seven days of notification that the
order is ready for shipping. In the event that this deadline is not
met, we reserve the right to sell the products elsewhere
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Credit and
Debit Card Payments - The system does check that the name and address
provided by the customer matches the details registered to the card.
Please use the name and address of the card holder for orders. You
will be able to specify a different delivery address if required
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If you would
prefer to give your credit or debit card details over the phone, please
email your phone number and we will be happy to call for card details
DELIVERY
POLICY
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*FREE
UK delivery to most areas*
(*some
exceptions, please see below)
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*UK
Offshore destinations are treated as overseas and additional charges may
apply. This includes Isle of Wight, Isle of Man, Isles of Scilly,
Channel Islands, Northern Ireland, Highlands and some areas of Scotland.
Any additional costs will be displayed at the Shopping Basket
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Overseas
Destinations: shipping costs are displayed at the Shopping Basket or please
email for a quote
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Most parcels
and Kits are sent by Interlink Express Next Day by 3pm Courier Service. Small items may be sent by Royal Mail
Special Delivery Next Day (UK Offshore destinations as listed above may
take longer)
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Sorry but we
are unable to ship to PO Box addresses
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We normally
aim to ship orders within 48 hours after receipt of the order and cleared payment (subject to
stock) but we cannot always guarantee to do so. Please contact us for up-to-date stock information if urgent
delivery is required. We do try hard to fulfil orders as quickly as
possible and to fit in with customer's individual requirements
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Sorry, but we are unable to offer same day shipping
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In the event
of any item being out of stock at the time of ordering, UK orders will be
shipped without the out of stock item, which will follow as soon as it is
in stock. We regret that, due to high international shipping costs,
overseas orders will not be shipped until all the items are in stock
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Our courier
service is very reliable but occasionally parcels are delayed. We
therefore do not guarantee next day delivery and we cannot be responsible
for financial loss or inconvenience caused by courier or other delivery
service delays. We work hard to provide a fast and efficient
delivery service and do our best to deal with any problems as quickly as
possible. Please note that courier services rarely give refunds for
delays or inconvenience
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Timed and Saturday deliveries are available at extra cost. Please contact us for a quotation
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All orders
require a signature on delivery
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We normally
email once your order is shipped so you will know to expect it
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In the event
that the customer is not home when the delivery attempt is made, the
courier or other delivery service should leave a card. It is the
responsibility of the customer to contact the delivery service directly to
rearrange delivery or to arrange collection from the depot or post office.
Where the customer does not make arrangements with the carrier or delivery
service for collection or redelivery with a reasonable timescale and the
goods are returned to us by the carrier or delivery service, we reserve
the right to charge an additional delivery charge to reship the goods
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Customers
may collect orders by prior arrangement provided that they do so in
person. Date and time of collections to be arranged in
advance. Proof of identity may be requested
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We are
unable to hand over goods to third parties or to your own courier
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WE SHIP
WORLDWIDE (except to
USA) - see the Shopping Basket for overseas shipping costs. Smaller
parcels are shipped Air Mail, larger European parcels are shipped by road
(up to 5 days) and larger parcels to the rest of the world are shipped on
a 5 to 14 day service (some destinations may take longer). Customs
checks can delay delivery
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Overseas
Shipping is by the most cost effective method available, giving the fastest
service available at reasonable cost. This is not always a location trackable service. If you require a location trackable service,
please ask for a separate quotation
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Overseas
Orders may be subject to additional customs charges or taxes on entry to
the destination country. We do not allow for or estimate these
costs. Customers will need to pay these additional charges to the
appropriate authorities in the destination country. You are advised
to check with the appropriate authorities to find out if charges apply before ordering
RETURNS/REPLACEMENT
POLICY
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We want you
to be happy with your purchases. If you are in any doubt as to the
most suitable products for you, please ask for advice before purchase so
we may guide you to the best products to suit your needs
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All
cancellations prior to the order entering the shipping process will be
refunded in full with the exception of Special Orders. Deposits for
Special Orders are non-refundable in the event of cancellation. We
do reserve the right to deduct any non-recoverable costs incurred in
making the refund (for credit and debit card payments this normally means the card processing fees
for the original payment plus the card processing fees for the refund; for
bank transfer fees this normally means any banking fees associated with
the payment or the refund)
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Please unpack and check all
items immediately on receipt.
Please report any faulty, damaged or missing item/s (including items
damaged in shipping) within 24 hours of delivery.
In the event of a query please
retain all packaging materials and labelling, including postage, courier
or other shipping labels - claims for damaged items may be invalidated
without this
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All products
are covered by a Twelve Month Guarantee for material defects or
manufacturing faults. Repair or replacement will be provided on
return of the faulty goods. Before returning goods please contact us
for a returns code. Please always contact us in advance of returning
items.
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In the event
that the goods do not meet with approval or expectation we accept
returned goods within seven working days for a full refund
less a ten per cent restocking fee.
The restocking fee is just to cover the cost of postage, packing and
handling of the original order. In the event of exchange for an
alternative item or size, where the alternative item/s requested are of
the same or greater value than the returned item/s, there is no restocking
fee; where the alternative item requested is of a lower value than the
returned item, the restocking fee shall apply only to the difference in
cost between the returned item/s and the exchange item/s. Overseas
shipping costs are not refundable. Before returning goods please
contact us for a returns code. Please always contact us in advance
of returning items. Please return
goods to us in their original condition, unused and with all original packaging and
labelling. In the event of goods being returned we will arrange for
courier collection where appropriate. Customer is responsible for all return costs.
We strongly recommend that you take out insurance to cover returned item/s
in transit as we cannot be responsible for items that are damaged or go
missing
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For
customers purchasing for private use, Direct Selling Regulations and
Statutory Twelve Months Guarantee apply
CUSTOMER
SERVICE AND TECHNICAL SUPPORT
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We work hard to
offer a fast, friendly and professional customer service. If you
have any problems with your order, delivery or any technical issues using
our website or payment system, please do not hesitate to email us so we
can assist
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We offer a full
Technical Support Service for our products. We DO want you to get
great product images
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Please bear in
mind that it is sometimes difficult for us to provide full Technical
Support for individual items when they are used in conjunction with other
companies' products. Our Kits and Product Range are custom designed
to be used together and we are very experienced at producing great results
with our own Products. We cannot always provide the same level of
Technical Support when our products are used in conjunction with products
from other suppliers
CREDIT AND
DEBIT CARD SECURITY
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We use Protx
Secure Payment System for all credit and debit card transactions
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Our secure
payment system is also able to accept and check 3D security numbers so if
you have already registered your credit card with MasterCard SecureCode or
Verified By Visa and you have an online shopping PIN then you will
be able to use this at the secure checkout for your added security.
If you have not registered your card yet, there is no problem, you can
still use the Shopping Cart and Checkout in the usual way
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The Protx
payment system uses a combination of established and innovative techniques
to ensure the security of all sensitive data. Their internet facing
web servers are certified by Verisign. This ensures that no third
parties can impersonate Protx to obtain secure information
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The transfer
of the less sensitive transaction details from the our website to Protx is
encrypted and digitally-signed. This ensures that the information
passed is secure and tamper-proof.
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Any
communication between the customer and Protx is encrypted to the maximum
strength supported by the customer's browser. The customer is also
protected from fraudulent use of their card in a "card not present"
environment by their card issuer
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All data
stored on Protx systems is held on encrypted and highly secured databases.
Protx are regularly audited by Visa and MasterCard to ensure that their
systems conform to the latest security standards
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The system
does check that the name and address provided by the customer matches the
details registered to the card. Please use the name and address of
the card holder for orders. You will be able to specify a different
delivery address if required
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If you would
prefer to give your credit or debit card details over the phone, please
email your phone number and we will be happy to call for card details OR
you can fax your card details to 01451 820425
Placing an order with us, but whatever means, shall be deemed to be acceptance of and
compliance with these Terms and Conditions
All
products conform to requirements
and to British
and European standards
Thank You For Shopping
With Us!
Registered Office:
Ross House, The Square, Stow-on-the-Wold, Gloucestershire, GL54 1AF |
