PRICES AND DELIVERY
All prices shown include VAT and FREE UK mainland delivery*
Website Prices
UK customers: prices include VAT and FREE UK mainland delivery (some exceptions, please see below*).
EU customers (outside the UK) with a valid EU VAT Number: ex VAT prices apply
Customers Outside the EU: ex VAT prices apply
UK/US Prices
We are often asked about the difference in pricing between the US and the UK. There is always big difference between US and UK prices because the US prices do not include any of the things we have to pay for in Europe, like import duties and VAT etc, plus the cost of bringing the products over from the US. It is always difficult for people to understand the huge extra costs that importing to the EU involves. It is frustrating! Shipping is hugely more expensive here too. Also, please note that the US products are 110V and they are not safe or legal for use at 240V in the UK/EU because they do not conform to the EU safety requirements. We have to change some of the parts to make them safe and legal so our products are adapted for the UK and EU - they are 240V, fully CE approved and EU legal, conforming to all EU safety requirements.
Shipping costs
We ship Worldwide.
Mainland UK shipping is FREE.
*UK Offshore destinations - additional charges may apply. This includes Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Highlands and some areas of Scotland. If you are located in any of the following postcodes, then please select Highlands - AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-23, PA34-40, PH18-26, PH30-41, PH49-50.
Overseas Shipping costs are extra and depend on the size of the order and the destination. To find out the shipping cost for overseas add the items you require to the Shopping Basket, select your location when requested and shipping costs will be displayed. You can check out shipping costs this way without any obligation to purchase
Delivery Times
We normally aim to ship within two or three business days after your order and payment are received, although many orders do ship the very next day. However, at busy times this is not always possible. If you have a deadline please allow sufficient time for delivery or contact us and we will do our best to help.
UK orders under 2kg ship by Royal Mail First Class Recorded, usually 1 to 2 days delivery, or by Interlink Express Courier Next Day*
UK orders over 2kg ship by Interlink Express Courier Next Day*
*UK Offshore destinations are likely to take longer, usually two days. This includes Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Highlands and some areas of Scotland
Overseas Shipping carrier and times vary depending on size of order and destination, usually by Interlink Express Courier (DPD) for Europe and by Parcel Force Global Priority Air Mail for other destinations.
Overseas shipping is by the most cost effective method available, giving the fastest traceable service available at reasonable cost. This is not always a location trackable service. If you require a location trackable service, please ask for a separate quotation