Terms & Conditions

PRICING POLICY

• FREE UK delivery to most areas*  (*some exceptions, please see below)

• *UK Offshore destinations are treated as overseas and additional charges may apply.  This includes Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Highlands and some areas of Scotland.  Any additional costs will be displayed at the Shopping Basket

• Overseas Destinations: shipping costs are displayed at the Shopping Basket or please email for a quote

• All prices include VAT at 17.5% (ex VAT prices also shown)

• All orders are shipped with a full VAT invoice

• Euro VAT Registered customers may include their Euro VAT Registration Number: ex VAT prices apply

• Please do not enter a Euro VAT Number if you are in the UK

• For customers outside the European Union: ex VAT prices apply

• All prices and offers are subject to change without notice

• All Special Offers and Bundle Discounts offered are already included in prices quoted and no further discounts on any products are available

PRODUCT AND STOCKING POLICY

• Product descriptions given are as accurate as possible.  Occasionally, product specifications may vary in small details

• IMPORTANT: eBay listings and website shopping cart availability may not accurately reflect current stock.  Please enquire prior to purchase if shipping schedules are important to you

• For up-to-date stock information click the "What's New" link on the Home Page.  We endeavour to keep this page as current as possible but please do not rely on it.  If you need quick delivery for any item, please enquire before ordering so we can give you up-to-date stock information.  Although we do our best to ship orders as quickly as possible, we cannot guarantee shipping schedules for any order

• Items marked as out of stock can still be ordered.  Please email for details.

• Items marked with a stock availability date are out of stock but more stock is expected soon.  You can still order these items, but there will be a delay on the shipping of the entire order.  We will keep you informed as to the progress of your order.  If you have any special requirements, please contact us before ordering and we will try to help.

• We endeavour to keep all customers informed of any delay affecting their order.  We rely on information provided from our suppliers and shipping agents and pass on information as accurately as possible at all times.  We may provide delivery estimates but please be aware that these are never guaranteed.  There are occasions when unexpected delays occur that are beyond our control

• All products conform to British and European standards

CUSTOMER INFORMATION AND ORDER POLICY

• Customers are required to provide a permanent address and landline telephone number for all orders.  Telephone numbers are used only for occasional order queries and for the courier or other delivery service in case of difficulty locating the delivery address.  We do not make sales calls or pass your details on to anyone else

• We are unable to accept orders from mobile phone numbers

• We retain customers' information only for the purposes of customers' orders and we do not share this information with any other company for any other purpose

• We do not keep or store customers' credit card details

• Sorry but we are unable to supply multiple items for resale.  If you wish to order more than one Kit, please contact us before ordering.  We are unable to honour multiple purchases unless we have agreed in advance

PAYMENT POLICY

• Payment for all orders is accepted in GBP only

• Payment for UK orders is accepted by credit and debit cards, cheques, postal orders, banker's drafts, bank transfer, cash (collections only - please do not send cash through the post)

• Please allow approximately five business days for cheques to clear

• Payment for all orders in excess of £800 must be made by Bank Transfer or Cash Collection only, unless agreed in advance.  We are unable to accept other payments methods for more than this amount.

• Payment options for EU overseas orders are credit card, provided that your card has an online password (VerifiedByVisa or MasterCard SecureCode), or Bank Transfer.  Payment for non EU overseas orders is accepted by Bank Transfer only.  Payments must be in GBP only.  All costs incurred for overseas payments must be paid by the customer - you MUST select to pay ALL fees when you request the transfer of funds through your bank.  We cannot ship orders until the correct amount in full has been received.  Bank transfer payments normally reach us in around three business days

• All orders must be paid for in full and all funds cleared before goods are shipped

• All Special Orders require a non-refundable deposit of 25% of total including shipping costs at time of ordering and the balance prior to shipping of the order.  Special Orders must be paid for in full within seven days of notification that the order is ready for shipping.  In the event that this deadline is not met, we reserve the right to sell the products elsewhere

• Credit and Debit Card Payments - The system does check that the name and address provided by the customer matches the details registered to the card.  Please use the name and address of the card holder for orders.  You will be able to specify a different delivery address if required

• If you would prefer to give your credit or debit card details over the phone you can place your order by calling 01451 820425.  Alternatively, please email your phone number and we will be happy to call you, or you can fax your order and card details to 01451 820425

DELIVERY POLICY

•  *FREE UK delivery to most areas* (*some exceptions, please see below)

• *UK Offshore destinations are treated as overseas and additional charges may apply.  This includes Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Highlands and some areas of Scotland.  Any additional costs will be displayed at the Shopping Basket

• Overseas Destinations: shipping costs are displayed at the Shopping Basket or please email for a quote

• Most parcels and Kits are sent by Interlink Express Next Day by 3pm Courier Service.  Small items may be sent by Royal Mail Special Delivery Next Day (UK Offshore destinations as listed above may take longer)

• Sorry but we are unable to ship to PO Box addresses

• We normally aim to ship orders within 48 hours after receipt of the order and cleared payment (subject to stock) but we cannot always guarantee to do so.  Please contact us for up-to-date stock information if urgent delivery is required.  We do try hard to fulfil orders as quickly as possible and to fit in with customer's individual requirements

• Sorry, but we are unable to offer same day shipping

• Our courier service is very reliable but occasionally parcels are delayed.  We therefore do not guarantee next day delivery and we cannot be responsible for financial loss or inconvenience caused by courier or other delivery service delays.  We work hard to provide a fast and efficient delivery service and do our best to deal with any problems as quickly as possible.  Please note that courier services rarely give refunds for delays or inconvenience

• Timed and Saturday deliveries are available at extra cost.  Please contact us for a quotation

• All orders require a signature on delivery

• We normally email once your order is shipped so you will know to expect it.  It is the responsibility of the customer to provide a correct and valid email address for all orders

• In the event that the customer is not home when the delivery attempt is made, the carrier or other delivery service should leave a card.  It is the responsibility of the customer to contact the carrier or delivery service directly to rearrange delivery or to arrange collection from the depot or post office, or to contact us directly in the case of difficulty.  Where the customer does not make arrangements with the carrier or delivery service for collection or redelivery with a reasonable timescale, the goods are returned to us by the carrier or delivery service and we are charged for the return journey.  The customer is liable for both the original shipping costs and the return costs.  The customer may then choose to pay these costs and have the order reshipped (no charge for reshipping) or we will refund for the order less both the original shipping costs and the return costs.  Only actual carrier or delivery service costs apply, we do not charge for additional packing and handling

• Customers may collect orders by prior arrangement provided that they do so in person.  Date and time of collections to be arranged in advance.  Proof of identity may be requested

• We are unable to hand over goods to third parties or to your own carrier

• We are happy to ship to a UK forwarding company but we are only responsible for the parcel until it reaches your forwarding company.  We cannot entertain claims or queries of any kind about lost, damaged or missing items or any other difficulty relating to the order or delivery when it reaches the customer via a third party carrier. 

• WE SHIP WORLDWIDE (except to USA) - see the Shopping Basket for overseas shipping costs.  Smaller parcels are shipped Air Mail, larger European parcels are shipped by road (up to 5 days) and larger parcels to the rest of the world are shipped on a 5 to 14 day service (some destinations may take longer).  Customs checks can delay delivery

• Overseas Shipping is by the most cost effective method available, giving the fastest service available at reasonable cost.  This is not always a location trackable service.  If you require a location trackable service, please ask for a separate quotation

• Overseas Orders may be subject to additional customs charges or taxes on entry to the destination country.  We do not allow for or estimate these costs.  Customers will need to pay these additional charges to the appropriate authorities in the destination country.  You are advised to check with the appropriate authorities to find out if charges apply before ordering

RETURNS/REPLACEMENT POLICY

• We want you to be happy with your purchases.  If you are in any doubt as to the most suitable products for you, please ask for advice before purchase so we may guide you to the best products to suit your needs

• All cancellations prior to the order entering the shipping process will be refunded in full with the exception of Special Orders.  Deposits for Special Orders are non-refundable in the event of cancellation.  We do reserve the right to deduct any non-recoverable costs incurred in making the refund (for credit and debit card payments this normally means the card processing fees for the original payment plus the card processing fees for the refund; for bank transfer fees this normally means any banking fees associated with the payment or the refund)

• Please unpack and check all items immediately on receipt.  Please report any faulty, damaged or missing item/s (including items damaged in shipping) within 24 hours of delivery.   In the event of a query please retain all packaging materials and labelling, including postage, courier or other shipping labels - claims for damaged items may be invalidated without this

• All products are covered by a Twelve Month Guarantee for material defects or manufacturing faults.  Repair or replacement will be provided on return of the faulty goods.  Before returning goods please contact us for a returns code.  Please always contact us in advance of returning items.

• In the event that the goods do not meet with approval or expectation we will accept returned goods within seven days for a full refund less a ten per cent restocking fee or less the total postage, packing and handling costs of shipping the original order, whichever is the greater.  Overseas shipping costs are not refundable.  Before returning goods please contact us for a Returns Code and wait for our reply before returning.  We do not accept any return without our prior agreement and/or without a Returns Code.  Please return goods to us in their original condition, unused and with all original packaging and labelling within seven days of receipt.   We regret that we cannot accept returns after this time.  In the event of goods being returned we will arrange for courier collection where requested or the customer may choose their own method of return.  The customer is responsible for all return costs.  We strongly recommend that you take out insurance to cover returned item/s in transit as we cannot be responsible for items that are damaged or go missing whatever returns method is used.

• Nothing here stated shall affect the consumer's statutory rights - Direct Selling Regulations and Statutory Twelve Months Guarantee apply

• Returned goods should be sent to: TableTop Studio Ltd, Oak Tree House, Clapton-on-the-Hill, Cheltenham, Gloucestershire, GL54 2LG

CUSTOMER SERVICE AND TECHNICAL SUPPORT

• We work hard to offer a fast, friendly and professional customer service.  If you have any problems with your order, delivery or any technical issues using our website or payment system, please do not hesitate to email us so we can assist

• We offer a full Technical Support Service for our products.  We DO want you to get great product images

• Please bear in mind that it is sometimes difficult for us to provide full Technical Support for individual items when they are used in conjunction with other companies' products.  Our Kits and Product Range are custom designed to be used together and we are very experienced at producing great results with our own Products.  We cannot always provide the same level of Technical Support when our products are used in conjunction with products from other suppliers

PRIVACY STATEMENT

• All information you provide to us will be kept confidential.  We retain customers' information only for the purposes of processing orders and we do not share this information with any other company for any other purpose.  We do not keep or store customers' credit card details. 

• Our Use of Cookies - we use Google Analytics to help us analyse how visitors use our website.   This helps us analyse data about web page traffic and to enable us to improve our website in order to tailor it to customer needs by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

• The Google Analytical tools uses "cookies" which are text files placed on your computer to collect standard internet log information, visitor IP addresses and visitor behaviour information in an anonymous form.  The information generated by the cookie about your use of our website is transmitted to Google.  This information is then used to evaluate visitors' use of our website and to compile statistical reports in website activity to enable us to offer you a better service.  This does not mean that we automatically know any information about you personally. 

• TableTop Studio will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our website.  We will not associate any data gathered from this website with any personally identifying information from any source as part of our use of the Google Analytics tool.  Google will not associate your IP address with another data held by Google.  Neither TableTop Studio nor Google will link an IP address with the identity of any computer user.

• You have the ability to accept or decline the use of cookies by modifying the settings on your browser.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  You can find out how to do this by consulting your web browser help pages.

CREDIT AND DEBIT CARD SECURITY

• We use SagePay Secure Payment System for all credit and debit card transactions

• Our secure payment system is also able to accept and check 3D security numbers so if you have already registered your credit card with MasterCard SecureCode or Verified By Visa and you have an online shopping PIN then you will  be able to use this at the secure checkout for your added security.  If you have not registered your card yet, there is no problem, you can still use the Shopping Cart and Checkout in the usual way

• The Protx payment system uses a combination of established and innovative techniques to ensure the security of all sensitive data.  Their internet facing web servers are certified by Verisign.  This ensures that no third parties can impersonate SagePay to obtain secure information

• The transfer of the less sensitive transaction details from the our website to SagePay is encrypted and digitally-signed.  This ensures that the information passed is secure and tamper-proof.

• Any communication between the customer and SagePay is encrypted to the maximum strength supported by the customer's browser.  The customer is also protected from fraudulent use of their card in a "card not present" environment by their card issuer

• All data stored on SagePay systems is held on encrypted and highly secured databases.  SagePay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards

• The system does check that the name and address provided by the customer matches the details registered to the card.  Please use the name and address of the card holder for orders.  You will be able to specify a different delivery address if required

• If you would prefer to give your credit or debit card details over the phone, please email your phone number and we will be happy to call for card details OR you can fax your card details to 01451 820425

Placing an order with us, but whatever means, shall be deemed to be acceptance of and compliance with these Terms and Conditions. 

Terms and Conditions may be amended from time to time without notice.

Thank You For Shopping With Us!

TableTop Studio Ltd, Oak Tree House, Clapton-on-the-Hill, Cheltenham, Gloucestershire, GL54 2LG

Sales enquiries please email: sales @ tabletopstudio.co.uk (remove spaces)

Problems using the website please email:  support @ tabletopstudio.co.uk (remove spaces)

tel: +44 (0) 1451 820425

fax: +44 (0) 1451 820425

VAT Registration No. 850 2468 35

Registered in England & Wales Number 5408026

Registered Office:  Ross House, The Square, Stow-on-the-Wold, Gloucestershire, GL54 1AF

Please do not use the registered office address for correspondence or returns